Privacy Policy

Last updated: May 28, 2026

Susi Labs ("we", "us", "our") operates susilabs.in and provides ready-made 3D printed products and custom manufacturing services in India. This Privacy Policy explains how we collect, use, store, and protect personal information when you browse our website, place orders, upload design files, or contact us.

Information we collect

• Contact details: name, email address, phone number, and shipping address.
• Order information: products purchased, quantities, payment status, order notes, and delivery details.
• Custom order information: project descriptions, uploaded design files, material preferences, dimensions, and reference links you provide.
• Technical data: browser type, device information, IP address, and local storage used for cart functionality.
• Communications: messages you send by email or through our contact forms.

How we use your information

We use your information to process orders, manufacture custom products, arrange shipping, provide customer support, prevent fraud, comply with law, and improve our services. We do not sell your personal data.

Payment processing

Payments are processed through secure third-party payment providers (such as Razorpay). We do not store full card or UPI credentials on our servers. Payment providers handle transactions according to their own privacy and security policies.

File uploads and custom designs

When you upload design files for custom orders, we use those files solely to review, quote, manufacture, and deliver your order. You are responsible for ensuring you have rights to the content you upload.

Data sharing

We may share information with shipping partners, payment processors, and hosting or email providers that help us operate the website, or with authorities when required by applicable law.

Data retention

We retain order and communication records as long as needed for business, accounting, tax, and legal purposes.

Your rights

You may request access, correction, or deletion of your personal information by contacting us. We will respond within a reasonable time as required by applicable law.

Security

We use reasonable technical and organizational measures to protect your data. No online transmission is completely secure.

Children

Our services are not directed to children under 18. We do not knowingly collect personal data from children.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version.

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